Reviews

IMG_4706

We want to hear from YOU!

We pride ourselves in our superior customer service and want to hear what you have to say. Please take a moment to add your review on our business so we can continue to strive to be the best. Also, while you are here, please feel free to read about other customers’ experiences. All reviews must be approved by the webmaster before they are posted.

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Average rating:  
 35 reviews

Had my car towed from Austin to Round Rock yesterday and the whole process was easy and as fast as can be expected in Austin traffic 😉 Jorge was friendly, professional and incredibly helpful and made the stressful process easy! Highly recommend!!

A godsend today

Was stuck in the road blocking traffic... they took no time to get to me and tk me to my destination.. Bryan was very nice and kind enough to give me a ride home! And their prices are very reasonable! If I ever need to be towed again they will be the 1st I call!! Thanks guys for helping me out today!!

Awesome customer service!!

Absolutely the best tow service I've ever experienced!! Called this morning and they were out in minutes! Mr. Woody was super friendly and treated me with respect and great customer service! He didn't make me feel like I was just another job! He took a look at my vehicle and even gave me advise on what the problem was and the ins and outs of what I should expect to hear the mechanic to tell me. He gave me some knowledge about the problem so I wouldn't get "tech" talked into getting "a new engine". He had his "road dog" bunny with him that made the ride to shop a fun experience as well. Two thumbs up to Mr. Woody and bunny!! Please keep doing the right thing and providing great customer service because it's becoming a dinosaur.Recommend!!!!!

Great Service

The staff was very responsive and called to confirm our location while enroute. Charles (the owner) was very sick but he was still working in poor weather conditions. Charles was very helpful and provided great service. I will call them in the future and recommend them to others.

Amazing Service

We lost our other company since they closed down. I was not aware and needed a vehicle removed from my property. Eagle Towing came out to make sure that we had towing service for the next time and they were here in about 10 minutes. Very professional and polite. They saved the day.

Tracy is the BEST!!!

Thank you Eagle Towing in Round Rock for great customer service at such a difficult time in my life.I will always use y’all for any more towing needs.

by Vicky Spradling, Ph.D. on Austin Towing Services by Eagle Towing
Best Tow Experience of My Life!

Returning from a night out, my mini-van was just dead-- no sounds/signs of attempts to turn over. I managed to push it out of the driveway to near the curb, but it was still too much in the street, so a safety hazard. It was around 11 pm on a Thurs nite in Central Austin near Mopac. After my friend drove me home I googled to find a towing service (I don't have a cell/smart phone, so had to do it from home). Another so-called "24 hr" tow service actually turned me down! Luckily, I next tried Eagle. The service was prompt, professional, courteous, and much cheaper than I had mentally prepared myself for! Gilberto Lopez picked me up at my house, drove me over to my van, loaded it up on the most modern, high-tech and efficient flat bed/ramp machine I could ever imagine (I felt like I was in the Battlestar Gallactica!), and took me and my van home! Parked it right where I wanted, and even gave me an idea of what might have caused the car to not start which was very helpful. Then, the cost was so much lower than expected that, along with the amazing service and the experience of riding in that high tech towing machine, to be honest this was the best thing that happened to me all night (sorry Austin Opera!). I highly recommend this service, will use them again and definitely will specifically ask for Gilberto Lopez if he's available. He was super professional, courteous, kind, and proficient. Outstanding service!

Sweet people

In a huge need of a tow. Gentleman was the sweetest and was on his way with in 30 minutes! Courteous and nice and will definitely tell friends and family!

Super Friendly Service!

My car battery developed some corrosion on one of the connections and wouldn't start, stranding me about 45 minutes from my house. My best option was to call a local tow service for assistance, rather than calling my roommate to come pick me up. I was wary of doing so from all of the incidences I've witnessed on television and the gruff voice I talked over the phone initially. To my pleasant surprise, Woody arrived within 10 minutes and was one of the friendliest strangers I'd ever met in my life! He and Bunny, his dog, kept me at ease with friendly conversation and company as he got me squared away and I was back on the road in no time at all. I appreciate Woody for how he treated me and my vehicle and I will definitely recommend Eagle Towing to my friends.

Great Service

Mark DeBusk is the employee who worked with me, and he was very kind and considerate in helping me deal with my car issues. He helped me understand the entire process and was very friendly. He definitely made the frustrating situation a whole lot better. Thanks!

Page 1 of 4:
«
 
 
1
2
3
4
 
»