FAQs

IMG_4703

ROUND ROCK TOWING AND PARKING FAQ’S

Q.What steps should I take if I need to find my vehicle after a tow truck removed it from its location?
Q.Is it possible for my vehicle to be towed in a closed business parking lot? 
Q.If a business is closed, why should they be concerned that I parked my vehicle?
Q.How much will I be charged if my vehicle was towed from a private or unauthorized property?
Q.Are truck drivers required to get permission from a property owner before they tow a vehicle?  Is it illegal for the tow truck operators to monitor parking lots?
Q.My vehicle was scratched, dented or scraped while my vehicle was being towed, and the towing operator is not allowing me to file a claim. What steps can I take to file a claim or report my case?
Q.Why can’t cities cooperate and allow vehicles to park outside after business establishments are closed?
Q.What happens if my vehicle if I appear at my location before they remove my vehicle? Am I still required to pay any towing fees and dues?
Q.I normally don’t carry cash, and I only have credit cards. Are credit cards an acceptable form of payment?
Q.  Are there any laws that protect me from being overcharged or illegally towed?
Q.Who makes the final decision to tow/remove the vehicle?
Q.How can a driver tell if towing laws are strictly enforced on the property?
Q.Is a towing service able to tow away a vehicle that doesn’t require the permission of a property owner?


A.In most cases, you will be able to find your vehicle by calling the local police department. By law, it is mandatory for towing companies to inform the local police station of which vehicles have been towed. Therefore the police station can confirm if your car has been reported by a towing agency.

» back to top


A.Yes. It doesn’t matter if establishment is opened or closed. If a towing company & property owner have a contract, a towing company can remove any unauthorized and illegally parked vehicles from the premises at any time.

» back to top


A.While it may seem harmless to park your car overnight, it can present a challenge for many businesses. Most businesses see having an unauthorized vehicle on their premise as a liability.  Your car can get stolen or damage while on property. Not only that, businesses want to make sure there are enough parking spaces for their paying customers when they open for business.

» back to top


A.When it comes to towing fees, maximum towing fees are set forth by the TDLR It’s important to note that municipalities are able to set forth towing fee maximums. It is also mandatory for the particular towing company to adhere to the ordinance that imposes the higher fees.  Due to storage fees, your payout may be more than the typical municipal or state maximum fees. It’s also important to note; fees that are set for storing your vehicle are not associated with the towing of the vehicle, and can be stored separately.   Therefore you may have to pay additional storage fees.

» back to top


A.It depends. While there are no laws prohibiting tow truck operators from patrolling parking lots, it’s up to the terms in the contract between the towing service and the property owner.

» back to top


A.In this case, you can file a claim with the company that handles your vehicle insurance or file a claim with a court that handles civil matters. However, it’s important to know that most towing companies have surveillance equipment on their tow trucks and also in the facilities where vehicles are stored to prevent bogus and irrelevant claims.  For more information on this matter, it’s highly advisable that you check your local municipal code regarding damage claims.

» back to top


A.A private property owner has every right to enforce strict parking laws and regulations. Cities have no control or right to inform owners of private property and business how to run their property and establishment.  . However, there are some cases where cities and owners of private property have a mutual agreement that make parking easy for everyone.

» back to top


A.Unfortunately, yes, you will still have to pay. However, you will only be required to pay the drop fees set forth by a few municipalities and/or Texas State.   You can use this link:  (http://www.license.state.tx.us/towing/towinglaw.htm) to find out more information and to determine the different drop fees based on your unique situation.

» back to top


A.In most cases, the storage facility will not reject any form of payment. However, you will be able to pay via, debit card, credit card or personal check for any charges associated with the storage and/or delivery of your vehicle.  It’s highly advisable to call the storage facility before you arrive to ensure you have an acceptable form of payment.

» back to top


A.If you feel you were treated unfairly and you want to know your rights, you can call the TDLR to find out your rights and more information.  Or you can use this link to find out more information: http://www.license.state.tx.us/towing/towinglaw.

» back to top


A.The private property owner can request removal of an unauthorized vehicle on its premises by verbal or written agreement.

» back to top


A.According to Texas State Law, signage must be in entrances, notifying drives that their vehicle will be removed by a towing service if they violate trespassing and parking laws.

» back to top


A.There are a few circumstances where towing can tow a vehicle where the owner’s consent is not required. According to TDLR, are a few instances:

  • If a towing company receives written notice that was written by the owner of the parking lot
  • Obstruction of a well- constructed driveway or a public road that is disrupting the flow of traffic from entering and exiting
  • Removal of vehicle approved by an officer of the peace or a parking lot owner
  • Remove at the request of a property owner in written form or a standard agreement
  • Towing companies that have a certain type of liability insurance have the right to remove an illegally parked vehicle and store it at a facility for towed vehicles.

For more detailed information and to find out the different laws and regulations regarding towing laws and parking rights, visit the official website at http://www.license.state.tx.us TDLR is Texas Department of License and Regulation.*